The Pediatric Place

Text Messaging (SMS) Privacy Policy

Effective Date:12/19/24

The Pediatric Place is committed to protecting your privacy when you engage with our SMS messaging service. This policy outlines how we collect, use, and safeguard your information when you message our after hours medical number. By texting us, you agree to the terms outlined below as required by the TCR (The Campaign Registry).

Opt-In Message

When you send us an SMS, you are agreeing to receive text messages for pediatric medical advice from one of our medical providers.  SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.

Message Details:

• Frequency: You will receive messages from us until we are able to determine the best medical options for your child’s needs.
• Charges: Message and data rates may apply based on your mobile carrier’s plan.
• Opt-Out: To stop receiving messages, do not send us messages requiring a response. We will not message you again until you initiate another medical concern for your child.

Example Opt-In Message
“Thank you for opting into SMS messages from (company)! Message and data rates may apply. Reply HELP for assistance or STOP to opt out. You may receive additional texts from us. Messages are for medical questions and advice only. Refer to our Notice Of Privacy Practices page for more information on how we protect your PHI.”

Opt-Out Message

If you decide to unsubscribe from our SMS messaging service:

• You will receive a confirmation message:
  “You have successfully unsubscribed from (company) SMS messages. No further messages will be sent. For assistance, reply HELP or contact us at (email). To opt back in at any time reply START.“
• No further messages will be sent unless you send us another medical question regarding your child’s health. Or, you can choose to re-subscribe by replying START then ask your medical question.

HELP Message

If you need assistance with our SMS messaging service, you can:

• Reply HELP to any message.
• Contact us directly during normal business hours at: 770-640-8119 or .

Example HELP Message
“For assistance, reply to this message or contact us at 770-640-8119 or . Message and data rates may apply. Reply STOP to unsubscribe.”

Data Privacy

The Pediatric Place prioritizes the security and privacy of your personal information. We will not share PHI with third parties. Refer to our Notice Of Privacy Practices page for more information on how we protect your PHI.

How We Use Your Information

• Purpose: Your information will only be used for medical advice only
• Data Sharing: We do not sell or share your PHI  with third parties except as required by law.. Refer to our Notice Of Privacy Practices page for more information on how we protect your PHI.